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Warranty

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Solar Panels Warranty

As the only certified solar panel manufacturer in the region, LA SOLAR takes responsibility for the quality and durability of its products. The equipment warranty is 30 years and it protects the solar panels from any manufacturing defects.

Warranty Claim For LA Solar Modules

HOMEOWNER INFORMATION
Homeowner Name
Homeowner Address
Date of Claim Filing
Other
INSTALLER INFORMATION
Installer Phone Number
Contact Person Installer Location
Distributor Name Other
DISTRIBUTOR INFORMATION
Distributor Name
Contact Person Phone Number
Distributor Location
Email
SOLAR SYSTEM INFORMATION
Module Purchase Date
Off Grid
Grid Tied
Commercial System
Residential System
System size in DC (kW) Installation Date
Number of modules connected in series
Number of modules or strings connected in parallel
Array’s orientation and tilt angle
RACKING INFORMATION
Type of Mounting
Pole Mount warranty system type of mounting pole mount
Roof Mount (flush)
Roof Mount (tilted)
Ground Mount
Other
Racking Manufacturer
Racking Model (include model of rail If applicable)
INVERTER INFORMATION
Inverter size, Make and model
Make and model of MLPE (if applicable)

PRODUCT WORKMANSHIP CLAIM Warranty Claim For LA Solar Modules

HIT® INFORMATION

Describe the failure

Briefly describe how the issue was discovered: was it visual, low voltage, poor system performance, ground fault, etc?

Was any test conducted to diagnose the problem?

What is the status of the faulty module(s)? Is it installed, in customer's warehouse, already shipped, etc?

Divide the module in three imaginary sections and describe if the defect was found in the bottom, middle or upper section.

DEFECTIVE MODULE(S) DETAILS

Model Number
Position from neg. end of string.
Date of manufacture
Make/model of torque wrench
Last date of calibration
Torque value(s) used on mid-clamps and end-clamps
Date of PTO
Date when the problem was discovered

HIT® INFORMATION

Describe The Failure In The Module

Briefly describe how the issue was discovered: was it visual, low voltage, poor system performance, ground fault, etc?

Have you checked this issue with the inverter manufacturer (SolarEdge, Enphase, etc.)? Please enter the case ID and describe the diagnosis

The status of the faulty module(s): installed, in the customer’s warehouse, already shipped, etc...

Is there some shading on the panel at any time of the day?

DEFECTIVE MODULE(S) DETAILS

Model Number defective 1 model number
Position from negative end of the string.
Date of manufacture
Make/model of torque wrench
Last date of calibration
Torque value(s) used on mid and end clamps
Date of PTO
Date, when the problem was discovered

SUPPORTING DOCUMENTS REQUIRED

SUPPORTING DOCUMENTS REQUIRED

Please ensure photos are focused and of high resolution for visual inspection purposes. This can be achieved with a phone camera rated 5 megapixels or higher. Photos must be taken under ample lighting conditions (I.E. outdoors during daytime). Please refer to the warranty claim process for photo requirements and further information.


Photo of serial number
Photo of full module front
Photo of full module back

Snapshot of monitoring data displaying voltage values

Snapshot of monitoring data displaying production values

Photo of the meter reading of Voc under daylight conditions

A clear photo of the junction box

Photo of full system